The Future of Workforce Management: How to Attract and Retain Key Talent

In the U.S. alone, businesses lose $11 billion annually due to employee turnover. The cost of managing human capital undoubtedly eats away at the bottom line. Why then, do U.S. employee turnover rates still hover around 17%?

Leveraging Onshore Velocity: Debunking the Myth of "Reduced Cost" Offshoring

If you are choosing between an onshore versus offshore consultancy to help you implement your new solution, you might be surprised to know that while they might appear equal, when it comes to speed, onshore has greater velocity.

The Sixth Sense of Customer Service: Enhancing Customer Experience by Anticipating Customer Needs

Do you know your customer better than they know themselves? Organizations that use big data analytics to nurture personalized customer relationships foster intense brand loyalty and thereby increase sales.

Digital Marketing Maturity: How to Optimize the Digital Experience a Consumer Has with Your Brand

To capture market share from your competition, you have to be better at complex and sophisticated digital marketing than they are. You need to master Customer Engagement Marketing.

Avoiding the Pitfalls of Customer Self-Service

Customers are willing to look for the help they need when they need it. The trick is to make the process intuitive enough to be effortless.

Connected Customer Service: The New Imperative for Creating Compelling Shopping Experiences

Emerging trends are changing the way consumers research products. Learn how to develop a 360-degree view of your customer with Connected Customer Service.

Answering the Sales Forecasting Challenge for Manufacturers

While many companies know the value of a good sales forecast, very few are able to achieve a forecast they are confident in. This white paper addresses the challenges that Manufacturers face when using sales forecasts.