Shinola and Filson are both brands that understand the importance of the customer experience. In an effort to truly provide an omni-channel service, Shinola and Filson partnered with Acumen Solutions to implement an in-store clienteling app for their store associates, powered by Salesforce Service Cloud and Marketing Cloud. With their new clienteling solution, Shinola and Filson service agents are now able to deliver a differentiated service experience with a 360-degree view of their customers. Tangible results have been realized in the form of increased store traffic, conversions, and AOS.
Click below to view the recording of our Dreamforce 2018 session where Heath Carr, COO of Bedrock Manufacturing, Alex Drinker, VP of Marketing at Shinola, and Eric Pearsall, Managing Director at Acumen Solutions, sit down together to discuss what led Shinola and Filson to the Salesforce platform, along with the amazing results that store associates have seen in customer engagement since implementing the solution nationwide.