A Federal Agency: Changing the Way Organizations Manage the Influx of Correspondence Across All Channels

Utilizing a custom solution, built on the Salesforce platform, Acumen Solutions helps a Federal Agency migrate from their legacy system to better listen, connect, and respond to contacts inside and outside the government.

A Leading Global Retailer: Harnessing the Power of Salesforce to Improve Their Call Center Service

Discover how Acumen Solutions improved customer satisfaction for a Leading Global Retailer in just 7 weeks with a comprehensive reporting overhaul powered by Salesforce.

A Leading Cable Provider's Salesforce Re-design and National Rollout

Acumen Solutions enhances a Leading Cable Provider's Salesforce platform with a third party application that integrates with their legacy environment while adding and improving critical functionality.

A Consulting Firm Leverages Salesforce Sales Cloud to Achieve Better Revenue Forecasting

Acumen Solutions helped a Consulting Firm streamline revenue forecasting by building a simple user interface in Salesforce for management to capture their revenue schedules.

Revolutionizing Student Enrollment for a Struggling School District

In 2011, an innovative new Superintendent promised a weary city that he would turn a struggling education system around and laid out a plan to do just that. A part of that plan included doing away with traditional labor-intensive and obtuse enrollment practices in favor of a streamlined, family friendly process that would promote equal access for all students.

Global Hotel Chain Transforms the Guest Experience

Acumen Solutions delivered a Salesforce Service Cloud Solution for a Global Hotel Chain that made it easier for service agents to streamline guest services, leading to greater guest satisfaction.  
 

Business Challenge