Are your constituent interactions world-class?
Your mission drives support from your most coveted resources: donors, volunteers, and members. An increasingly important component of an organization's strategic plan is the technology used to achieve and sustain the mission at scale. Does your technology strategy further your mission or constrain it?
Acumen Solutions delivers success to clients by leveraging cutting edge technologies and constituent engagement techniques to help the world's leading nonprofits and NGOs effectively and efficiently deliver the programs and services that support their mission.
Voice of the Constituent
Non-profits and NGOs that actively engage their constituents and take action based off their feedback create lasting and engaged advocates.
Customer engagement experts at Acumen Solutions leverage cloud and mobile technologies to create more meaningful and profitable interactions with your constituents. We help Non-profits use CRM, social media monitoring, and text sentiment analytics tools and processes to collect critical constituent feedback about your mission, members, and supporting services. We use this information to unlock valuable insights that help deepen the constituent experience and improve overall mission effectiveness.
Omni Channel Constituent Engagement
A constituent can have many types of relationships with your organization—as a donor, as a volunteer, as a partner, or as a member. Do you have a complete view of your constituent relationships? Do your engagement strategies and systems recognize and connect these important nuances?
Subject matter experts at Acumen Solutions take time to understand your unique needs before tailoring Salesforce to achieve definable goals. We help you to effectively and efficiently engage people in the context of the roles they play—with a personalized and unified experience. The result? You are able to connect with constituents through the communication channel of their choice—in the most meaningful way possible.
Unified Constituent Experience
Many NGOs and Non-profits support a multitude of services and programs aligned to their specific missions or causes. These programs are often administered as point solutions that solve specific problems, but are often disparate in terms of the constituent experience.
We help our customers improve the constituent experience by unifying the interaction channels used to reach and serve clients, donors, volunteers, and partners. Non-profits choose Acumen Solutions because they know that when it comes to cloud solutions, one thing matters most: experience delivers success.