Customer Relationship Management - CRM Create a world-class customer service experience in a cost-efficient manner and see how your bottom line improves. Simple improvements to processes, data consolidation, and user tools can make dramatic improvements to sales, customer interactions and overall customer satisfaction. Acumen Solutions’ CRM capabilities extend from strategy formation and package selection to the implementation and integration of leading CRM solutions including Salesforce.com. Delivering a world-class customer experience
Our CRM Partners
|
Practice Highlights Acumen Solutions helped this leading business information and research provider by integrating systems to improve the performance of their customer service case management. 
When this leading power tool manufacturer merged with a Pan-European competitor, they turned to Acumen Solution to deliver sales process improvements and CRM roadmap for a post-merger integration
 A major cable provider wanted to put a greater focus on their customers’ experience. Using Salesforce.com, we delivered a solution that not only improved call resolution and handling times but also reduced unnecessary truck rolls and increased sales.  When the Carlyle Group made a strategic business decision to strengthen their Investor Relationship Management capabilities, they turned to Acumen Solutions to deliver a system using Salesforce.com.  The Securities and Exchange Commission Office of Investor Education and Advocacy turned to Acumen Solutions to replace an important legacy application used to manage high volumes of legal and financial issues.
 Acumen solutions helped one of the largest insurance and financial services holding companies in the UK automate their claims and audit process so they could make strategic business decisions in minutes instead of days.
 One of America’s largest automobile insurance companies was having major problems with their data integration and infrastructure. Acumen Solutions was there to help with the implementation of a lead management system and call center solution using Salesforce.com  With Acumen Solutions implementation CommerceConnect was able to help U.S. businesses connect with government agencies for aid and become more successful in the global market.  From pharmaceuticals and supplies to sophisticated medical workflows, Acumen Solutions helped this multi-billion dollar medical supplies firm reduce costs, streamline processes and, most importantly, improve patient care and medication safety.
 Acumen Solutions delivered an advanced customer relationship management solution that unified sales efforts, improved management coordination of 30 nationwide divisions, and allowed executives to achieve operational excellence while improving performance.  Initial rollout was achieved within 12 weeks to meet an aggressive go-live date. Due to the success of the course, the team’s role was extended to provide on-going training.
 When RCN wanted to put a greater focus on their customer's experience, they turned to Acumen Solutions. Using Salesforce.com, we delivered a solution that not only improved call resolution but also reduced unnecessary truck rolls and increased sales.
 Acumen Solutions helped Merrill Lynch (now owned by Bank of America) to migrate to a new CRM platform. The new solution allowed them to improve communication between client sales and service teams, avoid duplication of efforts, and improve client services.  A sales rep can now send an email that includes their personal information in a professional graphic design layout to hundreds of thousands of recipients within minutes.
 When Acumen integrated eBay's newly acquired payment gateways, the results included improved lead generation, sales, and marketing campaign response rates.  "Deploying the right CRM system can make the difference in building customer relationships. Acumen Solutions was chosen because not only are they experts on Salesforce.com implementations but they really understood the importance of and the approach to integrating the ticketing data into Salesforce.com."
 Acumen Solutions made a significant difference to how Sun manages their customer interactions by developing an Executive Briefing Center portal. This tool has become invaluable for field sales, executive presenters, and briefing center staff. Related VideosSolutionsQuestions?
|
