Salesforce.com Experience

Why Acumen Solutions and Salesforce.com?

Acumen Solutions has numerous Salesforce.com certified consultants focusing on sales optimization, call center effectiveness, and customer experience. We specialize in creating the right solution for large, enterprise clients around the world and understand the complexity of integrating, deploying, and using SaaS and cloud computing in the enterprise. With more than 300 Salesforce.com implementations completed to-date, as well as multiple Force.com customizations, our team will implement the right system for you.

How do we stack up against competitors?

Anatomy of a CRM Project

At Acumen Solutions, we understand a holistic solution is necessary for your CRM implementation. We partner with you to craft the right strategy and roadmap for your business. Additionally, we redesign your business processes, implement salesforce.com and manage your data and systems integration to maximize the potential of salesforce.com and ensure high user-adoption. The depth of our service offerings is illustrated below.

Client	Salesforce.com Seats	Solution	Tools
Tier 1 Wireless Communications Provider	2500	SFA for business sales	S-controls, Integrated Java application, Custom data cleansing
Triple Play Cable Provider	900	Fully integrated call center application	Cast Iron, computer-telephony integration (CTI), and Sterling Commerce
Cable Provider based in North East	100 (pilot) 1200 total	SFA for business sales Integration with 3rd party Product Catalog & Quoting	Visual Force and Force.com
Financial Services Company	900	SFA for consumer and business	Integrated with Avaya auto-dialer and SSN look up system
Large international retailer of casual wear with 1500 stores	100	Custom store logistics tracking system for marketing collateral and campaign management	Force.com platform, custom system using objects, salesforce.com data loader
Second largest cable provider in the US	900	SFA for consumer and business sales	Google maps mash-up, product catalog integration
World leader in digital imaging and print management solutions	850	Sales effectiveness analysis, SFA, and metrics for business, common platform across multiple geographies and business units	Pervasive migration to Oracle DW
International, multi-lingual, multicurrency projects	Various Amounts	Multiple SFA implementations deployed around the world in multiple currencies and languages	Ideas Platform for user feedback and adoption integration with legacy systems

Benefits To Your Enterprise

Through a detailed review of your current CRM processes and utilization rates, we ensure your business achieves maximum results from the Salesforce.com platform, including:

Increased user adoption through defined business process and ease of use Enhanced transparency through detailed CRM reporting
Improved customer retention and experience through consolidated platform and centralized data resulting in better customer understanding, problem tracking and resolution
Shortened sales cycles and ability to close deals faster
Customized solution to meet your exact needs with Force.com, Google Mash-Ups and i-Phone integration

Force.com Enables Faster Problem Solving

What is it? Force.com is a Platform as a Service (PaaS) offering from salesforce.com. It is a complete, on demand application development platform that enables the creation and running of applications completely over the internet.

When to use Force.com? Consider the following case study:

Case Study Example: Large international retailer of casual clothing

Problem: Lack of enterprise data integrity causing inaccurate and costly marketing campaigns. Most data was kept in excel spreadsheets on multiple desktops.

Solutions: Using Force.com, Acumen Solutions built a custom application in just eight weeks to centralize retail store data, allow for accurate campaign development, and create a single source of truth.

Benefits: Savings of millions of dollars from now accurate ordering of marketing collateral and shipping, lower frustration at the store level, and multi-hour report runs now take 30 seconds.

Good Ideas Come to Life

Leveraging the power of a “community” and web 2.0, Salesforce Ideas is a quick and easy way to garner feedback, customer expectations, and new ideas. Salesforce Ideas is an interactive forum for people to submit and vote on new ideas and watch as the most popular ideas bubble to the surface. Salesforce Ideas can be used in a few different ways: Force.com Enables Faster Problem Solving

Leveraging your internal staff: discover the opinions of your internal community to understand their perceptions of the workplace, products, and other innovations that you should be taking advantage of.
Engaging your customers: customer experience is about knowing what your customers are looking for. What better way than to solicit them directly to find out what matters most.