Sales Automation

Solutions & Services

Acumen Solutions Find. Win. Book. Retain.SM approach will focus your sales efforts on the right customers or constituents to increase revenue and obtain your mission. Acumen Solutions’ approach integrates marketing, sales, finance, and customer service to develop and implement a comprehensive strategy that enables your organization to find and keep customers, drive revenue and build enduring relationships.
Through a detailed review of your current sales and other business processes, we ensure your business achieves maximum results from sales automation, including:

• Increased user adoption through defined business process and ease of use
• Improved customer retention and experience through consolidated platform and centralized data resulting in better customer understanding, marketing alignment, lead-to-order automation and e-commerce and resolution
• A customized solution to meet your exact needs with integration to other mission critical systems

Common Challenges

A volatile economy and declining consumer wealth has put overall demand into steep decline. Consumers are becoming more frugal and price sensitive while businesses are cutting expenses to protect the bottom line. Government organizations are realizing that “marketing” services to constituents or other agencies is part of the success factor in achieving their missions.

Leading organizations are building new capabilities to capture insights into changing customer behavior, investing in improvements to customer loyalty and experience, and fostering collaboration and internal data sharing to improve demand visibility.

Customers are unlikely to simply tell organizations that their needs have changed; instead they leave clues in their behavior and communication. Your systems and processes should be able to identify trends and respond to changes to maximize success.

Why Acumen Solutions?

• Completed over 300 sales automation and customer relationship management projects to-date
• 20% time savings pre-packaged industry solutions that increase usability and decrease need for manual reporting
• 15% increase in customer retention based upon customer touch point analysis that identifies misalignment between customer expectations and service delivery

Value Proposition

Seamless integration of optimized sales and effective telemarketing creates a positive customer experience and drives customer satisfaction.

A focus on knowing and growing your customers, and every customer touch point increases revenue and decreases cost – a proven approach that delivers results.