Clarabridge collects and transforms all forms of customer feedback into data intelligence, allowing businesses to activate the voice of the customer across the enterprise.

Industry leaders including PetSmart, United Airlines, L’Oréal USA, Virgin Active, Rackspace and ADP use Clarabridge's insights to inform key business decisions. The result? Happy, loyal customers! Clarabridge’s premier text analytics technology enables organizations to listen to the Voice of the Customer through contact centers, surveys, social media, and more. Through Clarabridge's customer experience management platform, organizations can transform text data into quantitative data, to derive actionable insights and make informed decisions. As one of two Gold-Certified Clarabridge Service Implementation Partners, Acumen Solutions is pleased to offer the benefits of advanced text and sentiment analytics to our clients.
 
Acumen Solutions' certified analysts have worked on a multitude of Clarabridge projects across a variety of industries, including hospitality, computing, retail, and more. Our team is fully trained in the latest Clarabridge software release.
 
Acumen Solutions offers two contact center optimization services: the Smart Information Filtering Tool (SIFT) and the Adverse Events Detector. These contact center optimization tools enable calls, emails, and other customer contact points to be automatically routed to the correct agent based on their content. Our advanced service offerings, based off a wealth of experience across a variety of industries, assist customers in making the most of their investment in Clarabridge.  Clarabridge has a multitude of service offerings such as:
Full implementation services
Annual auditing
Ongoing analytics