Knowledge Management

Knowledge is embodied in people and processes and organizations are faced with the challenges of identifying, generating, managing, and sharing it. Acumen Solutions helps our clients identify, create, distribute, and enable insights and experiences through the organization. We have conducted strategic assessments and roadmaps for our clients as well as implemented industry standard solutions, created networking mechanisms, and managed content through templates and workflows.

Services

• Strategy and design
• Document and web content management
• Social collaboration
• Knowledge mapping
• Managing information overload
• Integrate a knowledgebase into contact center

Common Challenges

• Are you having difficulty personalizing knowledge for your target audiences?
• Do you have more than one mechanism to create and publish Marketing and/or Product information to your website?
• Are your valuable, high-cost, resources spending more time editing and creating web knowledge, rather than developing sound technical solutions?
• Are you lacking automation in your document management and workflow process?
• Have you found a way to get information out of your employees’ heads?

Why Acumen Solutions?

We have over 10 years of experience in evaluating, implementing and improving Knowledge Management (KM) solutions in the public and private sectors. Our KM consultants are vendor agnostic –they’ll recommend, configure, and implement the right knowledge management solution that fits your needs.

We don’t just recommend – we implement! Our consultants have hands-on experience delivering KM.

Value Proposition

Knowledge management has become mission-critical to running an effective business. And in a world of information overload and instant access, making sure the right knowledge is delivered to the right audience at the right time is mission-critical. We know KM and can help you save real time and money by streamlining tools, improving business processes and best practices.