Cable/MSO Industry Focus

In a business where success is all about customers, there is no more important business imperative than Customer Relationship Management (CRM).  Acumen Solutions is a leader in delivering CRM solutions for the Cable/MSO industry.  With more than 20 years of experience in the cable and telecommunications industries, we know the Cable/MSO business.  We know both residential and commercial, and we know the products and services that cable companies deliver to both.  We also know the key billing and operational systems and as a leading system integrator, we’ve helped the Top 10 Cable/MSOs increase customer satisfaction and realize performance improvements throughout all of their business operations.

Key areas of industry focus

Customer Relationship Management (CRM) We optimize your enterprise effectiveness by increasing the consistency of customer interactions while managing costs.	Enterprise Transformation We develop well-defined IT strategies, actionable roadmaps and resource plans to help you realize your strategic objectives and leverage new technologies and tools.
Business Support Systems We unify all of your customer service & support, sales, ordering, fulfillment, account management and billing processes into an integrated platform where end-to-end processes are automated and information flows seamlessly between departments. We have industry experience in developing enterprise-scale solutions that integrate CRM tools such as Salesforce.com with billing and ordering platforms such as Amdocs DST, CSG ACP, Convergys ICOMS and ConceptWave.	Operational Support Systems Acumen Solutions is a leading integrator of Operational Support Systems in the Cable/MSO industry including order management, installation and provisioning systems for the cable/MSO industry.  We deliver solutions that can dramatically improve operations, reduce unnecessary truck rolls and improve customer satisfaction.
FAST™ Mobile Field Sales Leveraging the power of Saleforce.com and Salesforce.com Mobile, Acumen Solutions designs and deploys custom mobile applications tailored to the cable industry.  Our FAST™ mobile field sales solution connects your mobile workforce in real time to help you maximize your work in the field.   LEARN MORE ABOUT FAST	Contact Center Support Systems By integrating call centers with service fulfillment and billing, we've helped call center business units reduce call volume, average handling times, truck rolls, cost of sales and agent on-boarding costs while increasing sales and improving customer satisfaction.

Industry leading clients