Enterprise Relationship Management

Better Manage Any Relationship Not Just Customers

Partners, Constituents, Donors and Grants, Job Applicants, Events, Projects, Financials, all this and more can be monitored, tracked and managed within the context of an Enterprise Relationship. Being able to view any of these relationships or efforts with a 360 degree view across your organization provides better business intelligence to decision makers. This approach also provides an ability to set up automated and personalized communications, alerts, streamlined measurement and reporting upon success metrics and finally a single source of record for your data so there is no confusion as which information is right.

Via Rapid Development in the Cloud

When replacing inadequate technology or manual approaches with new systems to support new relationships, Acumen Solutions recommends using an agile development approach to enable early and frequent user feedback via prototypes. New Platform as a Service (PaaS) technologies such as Force.com give organizations the benefit of an agile development platform for minimal cost. Applications can be prototyped and deployed rapidly because a customizable user interface is already in place and the database is hosted in the clouds so no servers need to be procured, set up, administered and maintained. Capabilities can be delivered fast plus the platform flexibility allows for future changes to meet changes in regulation, market conditions or business demands.

• Case Management
• Constituent Management
• Executive Briefing Center
• Financial Tracking/ERP
• Grants Management
• HR/Recruiting

Common Challenges

• Rapid product or program launch with tight timeframes
• Unclear requirements which would benefit from a prototype and client feedback
• Limited budget and timeframe
• Legacy system constraints and limitations

Why Acumen Solutions?

• We have a proven track record as market leaders in delivering the latest in innovative approaches to enterprise relationship management via the latest cloud computing delivery methodology. We can help your organization rapidly launch a support system that meets your needs and improves your operations.
• Our clients have been able to dramatically improve the performance of their organizations by leveraging cloud based Platforms as a Service (PaaS).
• Our firm has a proven change management methodology that ensures high levels of user adoption and reliable delivery.
• We offer a full line of consulting services to bolster your current client service initiatives.

Value Proposition

How important are your relationships to your organizations’ success? Increase your organization’s productivity by streamlining your processes and providing better visibility to critical “relationship” data. Track and report on your progress in a consolidated manner that enables the best decision making possible.