Cable MSO Expertise

We Understand Your Business

Cable and broadband companies are racing to keep up with today’s highly competitive marketplace, while simultaneously meeting their client’s demands to rapidly deliver new products and services. Acumen Solutions’ expertise in the cable/MSO industry is assisting these companies to address the pressing challenges of growing Business Services market share, rolling out wireless data products and reducing the cost of service and support.

Are you looking to...

Grow your Business Services Market Share?
Enhance Your Sales and Marketing with Location Based Decision Tools?
Launch Wireless Data Services?
Deliver Superior Sales and Service via Your Low Cost Web Channel?
Drive Growth with Improved Sales, Marketing and CRM Operations?

We Deliver Unmatched Quality and Service

Location, Location, Location

Give your sale and service reps visual guides to prioritization and problem resolution at the touch of a button. Map locations from your billing system and market data including firmographic and geographic data to instantly qualify new prospects. Drive more sales with location based market segmentation.

World Class Customer Service – Wow Them

Integrate “smart” service selections based upon the customer location right on your website. Upsell, cross-sell via flexible shopping carts integrated with your product catalog and billing system. Schedule installations online and rapidly build service bundles based on location.

Drive More Growth with more Effective Sales & Marketing

Re-engineer your business processes and support systems to rapidly meet the evolving business needs. We have created the business strategy and technology roadmaps for some of the largest sales and service deployments on cloud computing technology.

Innovate Your Business Services

Revamp your build out approach. Drive more sales via a comprehensive and integrated sales strategy which includes approach, people, processes and tools. Expand your channel partner strategy.

Cable in the Cloud Programs

Why Cloud Computing?

As opposed to on-premise software that requires significant upfront license costs and maintenance, and is hosted behind an organization’s firewall, true cloud computing utilizes web-based applications for an organization’s specific purpose. Acumen Solutions wraps strategic services such as solution roadmaps, business process engineering, vendor evaluation, implementation and training for enterprise-wide rollouts around the software that is provided in the cloud.

Marrying Facility Locations with Prospects Equals Sales

Combining data about your facilities and future build-outs with customer and prospect data quickly enables: facilities based prospecting; customer relationships by facility for up sells or cross sells; building management relationship tracking for commercial services; and survey and construction process management. Customized Cable in the Cloud programs also provide key executive and operations reporting such as: sales revenue v. install revenue; surveys outstanding for > X days; overdue construction projects; location penetration analysis; street sheet results.

360° Views with Location Means Resolving Customer Concerns Fast

To deliver superior customer service, the Cable in the Cloud programs offer: consolidated customer views by location; case management tracking; agent desktop support system integration with call routing and telephony platform for account or case screen pops; and key operational reports.