Yesterday was a whirlwind.  Benioff's three hour keynote was a bit long, but the product announcements were exciting.  The most newsworthy thing so far might be how many people are here this week!  19,000 registered and by the looks of how crowded Moscone is, they all showed up. 

Great to see how many of our clients are featured in the success stories booklet printed up by salesforce.com.   For the Sales Cloud Stories - Hotwire, Kaiser Permanente, Restoration Hardware, Army. For Service Cloud - Comcast Spectacor and Shopping.com.  Though they might have missed covering the most successful Service Cloud story at our client RCN.  They are using it in their B2C 7 x 24 call center.  They are going to love the new 5 minute maintenance windows!   Check out our case study here ... http://www.acumensolutions.com/case-studies/CableCompany_CRM.asp