Join Acumen Solutions experts blogging live from the Dreamforce Global Gathering 2009 – the cloud computing event of the year. Get all the best practices, networking, inspiration, and training you need to master the cloud.

Dreamforce Keynotes Posted on YouTube

by acumendonita 24. November 2009 12:26

In cased you missed the Chatter announcement or the mayor of San Francisco, salesforce.com has posted a YouTube channel of Dreamforce 2009 keynote speeches here.

http://www.youtube.com/view_play_list?p=B6D4F85D2C8C039A

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Congratulations to Our Clients at Dreamforce

by acumendonita 23. November 2009 09:32

We were proud of our client's accomplishments at Dreamforce 2009.   Here are some of the highlights ...

Published in the Success Stories Booklet given out to all attendees: 

Sales Cloud Success: Hotwire, Kaiser Permanente, Restoration Hardware, and U.S. Army.

Service Cloud Success: Comcast Spectacor and Shopping.com.

Appy Award Nominees for Custom Cloud: U.S. Army for their Army Experience Center recruiting application built on Salesforce.com and the U.S. State Department application for tracking financials related to the Nuclear Disarmament Fund. 

Added bonus - Comcast Spectacor client's image posted on bus stops and various places around San Francisco.   Great to see you Mark!

Congratulations to all.

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Dreamforce Session Suggestions

by acumenbullotta 16. November 2009 17:26

As I sit on my flight to San Fran enjoying free WiFi (cheers to Virgin Atlantic), I am refining my personal Dreamforce schedule via the attendee portal and thought I'd share some sessions I recommend.  I found myself double and triple booking with so many great sessions going on.  Here's a few you may want to consider depending on what you are looking to get out of your Dreamforce experience.  Regardless of what you choose, be sure to check out a handful of sessions, visit the Expo, join the social events and take advantage of all that this top notch conference has to offer!

Wednesday 11/18

9:00 am - 11:00 am

Opening Keynote Session

Mark Benioff's keynote is always full of suprises so don't miss it

11:45 am - 12:45 pm

The Future of the Customer-Centric Web and the Role of the Service Cloud

This is a Gartner presentation and looks interesting

North 134

2:15 pm - 3:15 pm

A Look Inside the Force.com Infrastructure

Insight into the SFDC technical operations and mult-tenant architecture

Esplanade 308

4:45 pm - 5:45 pm

Knowledge: Its the Heart of the Service Cloud

Learn about SFDC Knowledge and how CSS can revolve around it

North 121/122

4:45 pm - 5:45 pm

Improving Bundling and Competitiveness in Media & Communications

A common challenge with triple and quad play bundles for this industry

West Mezzanine 270

8:00 pm - 10:00 pm

Global Gala

A fun celebration with food, drink and The Black Crowes.  SFDC always does this right

 

 

 

Thursday 11/19

 

7:30 am - 8:30 am

Product Road Map: Sneak Peek into the Future

Learn about where SFDC is headed on product features and capabilities

North 133

7:30 am - 8:30 am

Taking Your Cloud-Computing Implementation to Phase 2 and Beyond

Focus on continually driving more value from your SFDC deployment

North 124

7:30 am - 8:30 am

The Service Cloud Road Map: Whats Next? (Session 1)

Focused on Service Cloud 2 and beyond

North 121/122

9:00 am - 11:00 am

Thursday Keynote Session

Marc returns to speak about new Winter '10 functionality

12:30 pm - 1:30 pm

Birds of a Feather Lunch by Vertical

A great way to spend lunch talking to peers in your industry and industry consultants

12:30 pm - 1:30 pm

Birds of a Feather Lunch by Vertical

I signed up for 2 verticals and need to choose (or eat twice?) Smile

1:30 pm - 2:30 pm

Best Practices and Approaches for Handling Large Data Volumes

Learn about LDV design best practices and solutions such as Divisions

Esplanade 300

1:30 pm - 2:30 pm

Running A World-Class B2C Call Center

Acumen has helped several clients deploy SFDC B2C centers

North 121/122

1:30 pm - 2:30 pm

Hands-On: Knockin Knowledge out of the Park

An opportunity to see the first release of new SFDC Knowledge solution up close

South 103

2:45 pm - 3:45 pm

Rethinking Customer Service in the Media & Communications Industry

This session will touch on some cutting edge CSS approaches such as via social media

West Mezzanine 270

2:45 pm - 3:45 pm

Roundtable with the Service Cloud Pros

Q&A opportunity with SFDC Service Cloud subject matter experts

North 121/122

4:15 pm - 5:45 pm

Special General Session

Colin Powell is a wonderful orator and and this should once again be standing room only

 

 Thursday 11/19

9:00 am - 10:00 am

 

Sales Process Excellence: New Levels of Productivity and Effectiveness

Sales optimization discussions co-hosted by our partner Sterling Commerce

 

 

Esplanade 300

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Army Up for an Appy?

by acumendonita 13. November 2009 14:24

Rumor is that our U.S. Army client application is up for an Appy at Dreamforce this year.  Check out more about this amazing recruiting application that was built on Salesforce.com CRM to support the Army Experience Center.

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Stop by Our Booth at Dreamforce - Acumen Solutions

by acumendonita 10. November 2009 10:53

We will be located in the Public Sector / Non-Profit area at Dreamforce this year. But we welcome all our Global 1000 clients in cable, media, telecommunications, financial services, consumer products, healthcare, technology, government and non-profit to stop by and see us. Booth #123

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Force.com 40 Innovation Showcase-Acumen Solutions is a Finalist!

by acumendonita 9. November 2009 17:04

Acumen Solutions presented at the semi-finalist August 2009 round of the Force.com 40 Innovation Showcase.  Salesforce.com is using the opportunity recognize the apps and businesses that are being built on their platform, and the top 40 will be showcased at Dreamforce ‘09.

Earlier this year, all media attention was on the government stimulus plan known as the American Recovery and Reinvestment Act.  We at Acumen Solutions thought we had a clever way to help the government keep better track of our hard earned tax dollars.   On the Force.com platform and within a span of six weeks, our team (Greg, Joe, Tye and others) was able to build a very detailed prototype of our START - Stimulus Tracking and Recipient Transparency application for federal, state and local governments.    

The Force.com 40 contest included a judges panel filled with Force.com product folks as well as high-tech VC firms.  In round two, 20 companies were competing for the final spots.  Each presenter was given 7 minutes to do a live demo of the app, describe its roadmap and how it will be disruptive in the market.  The innovation was outstanding.   The judges grilled the presenters on their apps market opportunity, their pricing models and how they were going to moneitize their products.  After all was said and done, we were very proud to be chosen as a finalist. 

Now months later all eyes are on the government again to see if the ARRA spending created jobs.  We are happy to have contributed to the discussion and be a part of the solution.

 

 

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