by acumendonita
20. November 2009 13:30
Congratulations to our long time client, Sprint.
We were proud to have helped them rollout their first 2,500 seats in 2005. Now they have grown to 15,000+.
Yesterday (Thursday, Nov 20th) Paul Eide presented Taking Your Cloud-Computing Implementation to Phase 2 and Beyond.
No video yet but watch their Dreamforce 2008 presentation here;
http://www.youtube.com/watch?v=Jjue4-cz9vU
by acumengary
19. November 2009 19:07
Comparing Dreamforce to just a few years ago I am struck by the number of sessions and resources available for IT managers and executives. I am sitting here in the "Security in the Cloud" session presented by Jim Cavalieri. Jim has helped Acumen (on at least one occasion I know of) get customers up to speed on the depth and breadth of Force.com security features, so I thought it made sense to see what the session was like.
Jim is walking attendees (self described IT folks) through the Force.com portfolio of security features, hardened infrastructure, certification and best practices. This is the stuff that CxOs typically need to understand, not too different from what they present to the board of directors, auditors and their peers. It looks like Salesforce.com has been listening intently to corporate clients who have been asking for this kind of information and looking carefully at salesforce.com's track record.
(A few hours later) Personally, as a former IT executive and proponent of SaaS empowerment, I am a big fan of the IT Executives track and I hope it remains a staple of Dreamforce. The ability to do one stop shopping for information, network with peers and vendors and get face time with the people (like Jim) who provide the services is huge. It would be really helpful to have some deep dive Q & A sessions too - let's hope this track continues to mature and grow.
by acumenbullotta
16. November 2009 17:26
As I sit on my flight to San Fran enjoying free WiFi (cheers to Virgin Atlantic), I am refining my personal Dreamforce schedule via the attendee portal and thought I'd share some sessions I recommend. I found myself double and triple booking with so many great sessions going on. Here's a few you may want to consider depending on what you are looking to get out of your Dreamforce experience. Regardless of what you choose, be sure to check out a handful of sessions, visit the Expo, join the social events and take advantage of all that this top notch conference has to offer!
Wednesday 11/18
|
9:00 am - 11:00 am
|
Opening Keynote Session
Mark Benioff's keynote is always full of suprises so don't miss it
|
|
|
11:45 am - 12:45 pm
|
The Future of the Customer-Centric Web and the Role of the Service Cloud
This is a Gartner presentation and looks interesting
|
North 134
|
|
2:15 pm - 3:15 pm
|
A Look Inside the Force.com Infrastructure
Insight into the SFDC technical operations and mult-tenant architecture
|
Esplanade 308
|
|
4:45 pm - 5:45 pm
|
Knowledge: Its the Heart of the Service Cloud
Learn about SFDC Knowledge and how CSS can revolve around it
|
North 121/122
|
|
4:45 pm - 5:45 pm
|
Improving Bundling and Competitiveness in Media & Communications
A common challenge with triple and quad play bundles for this industry
|
West Mezzanine 270
|
|
8:00 pm - 10:00 pm
|
Global Gala
A fun celebration with food, drink and The Black Crowes. SFDC always does this right
|
|
| |
|
|
Thursday 11/19
|
7:30 am - 8:30 am
|
Product Road Map: Sneak Peek into the Future
Learn about where SFDC is headed on product features and capabilities
|
North 133
|
|
7:30 am - 8:30 am
|
Taking Your Cloud-Computing Implementation to Phase 2 and Beyond
Focus on continually driving more value from your SFDC deployment
|
North 124
|
|
7:30 am - 8:30 am
|
The Service Cloud Road Map: Whats Next? (Session 1)
Focused on Service Cloud 2 and beyond
|
North 121/122
|
|
9:00 am - 11:00 am
|
Thursday Keynote Session
Marc returns to speak about new Winter '10 functionality
|
|
|
12:30 pm - 1:30 pm
|
Birds of a Feather Lunch by Vertical
A great way to spend lunch talking to peers in your industry and industry consultants
|
|
|
12:30 pm - 1:30 pm
|
Birds of a Feather Lunch by Vertical
I signed up for 2 verticals and need to choose (or eat twice?) 
|
|
|
1:30 pm - 2:30 pm
|
Best Practices and Approaches for Handling Large Data Volumes
Learn about LDV design best practices and solutions such as Divisions
|
Esplanade 300
|
|
1:30 pm - 2:30 pm
|
Running A World-Class B2C Call Center
Acumen has helped several clients deploy SFDC B2C centers
|
North 121/122
|
|
1:30 pm - 2:30 pm
|
Hands-On: Knockin Knowledge out of the Park
An opportunity to see the first release of new SFDC Knowledge solution up close
|
South 103
|
|
2:45 pm - 3:45 pm
|
Rethinking Customer Service in the Media & Communications Industry
This session will touch on some cutting edge CSS approaches such as via social media
|
West Mezzanine 270
|
|
2:45 pm - 3:45 pm
|
Roundtable with the Service Cloud Pros
Q&A opportunity with SFDC Service Cloud subject matter experts
|
North 121/122
|
|
4:15 pm - 5:45 pm
|
Special General Session
Colin Powell is a wonderful orator and and this should once again be standing room only
|
|
Thursday 11/19
|
9:00 am - 10:00 am
|
Sales Process Excellence: New Levels of Productivity and Effectiveness
Sales optimization discussions co-hosted by our partner Sterling Commerce
|
Esplanade 300
|
by acumendonita
10. November 2009 10:53
We will be located in the Public Sector / Non-Profit area at Dreamforce this year. But we welcome all our Global 1000 clients in cable, media, telecommunications, financial services, consumer products, healthcare, technology, government and non-profit to stop by and see us. Booth #123
